DEFECTIVE / MISSENT MERCHANDISE
RSVP International will authorize the return of missent or factory defective merchandise for full credit. A request for return authorization must be made within thirty (30) days of receipt of merchandise. All return goods must be in standard pack quantities, and in the original cartons. A 25% restocking fee will be deducted from the customer’s credit, and all freight charges will be paid by the customer. Please review your order immediately upon receipt – no credits or claims will be accepted after 30 days.RETURN PROCESS:
- Ensure that your item is eligible for return
- Download and complete a Returns Claim. Email your completed claim form to firstname.lastname@example.org
- Our Customer Service Department will contact you with an authorization number and return instructions. No returns will be accepted without prior written authorization.
- Any custom merchandise including all custom designs, packaging and labelling.
- Damage caused by customer’s handling and/or storage.
- Shop worn merchandise or merchandise altered from its original condition.
- Undisputed amount of invoice is still due within invoice terms.
- Claims for lost shipments, or damage caused by freight carrier should be filed with the freight carrier directly.